Billing

Refund Policy

When and how we issue refunds. We keep it straightforward.

Effective 22 May 2026 · Last updated 22 May 2026 · v1.0

Refund Policy

This policy explains when and how refunds are issued for WorkSwarm subscriptions.

1. General Principle

WorkSwarm subscription fees are generally non-refundable, as stated in the Terms of Service Section 7. However, Workswarm will issue refunds in the specific circumstances described below.

2. Eligible Refund Scenarios

Duplicate Charges

If you are charged more than once for the same subscription period due to a billing error, Workswarm will refund the duplicate charge in full within 10 business days of confirmation.

Billing Errors

If Workswarm charges an incorrect amount due to a system error (for example, charging the Enterprise rate when you are on the Professional plan), Workswarm will refund the difference within 10 business days.

Service Outage

If WorkSwarm fails to meet its Service Level Agreement commitments for a calendar month, you are eligible for Service Credits as described in the SLA. Service Credits are applied against future invoices, not issued as cash refunds.

Workswarm-Initiated Termination

If Workswarm terminates your subscription for Workswarm's own convenience (not due to your breach), Workswarm will refund the prorated portion of any prepaid fees corresponding to the unused period. See Terms of Service Section 19.3.

Cooling-Off Period (Consumer Customers Only)

If you are a consumer (not acting in a business capacity) and you are located in a jurisdiction that mandates a cooling-off period (for example, the EU Consumer Rights Directive), you may cancel your subscription within 14 days of purchase for a full refund, provided you have not substantially used the Service during that period.

3. How to Request a Refund

  • Email billing@workswarm.ai with the subject line "Refund Request".
  • Include your tenant name, the invoice number or charge date, and the reason for the refund.
  • Workswarm will acknowledge your request within 2 business days and resolve it within 10 business days.

4. Refund Method

  • Refunds are issued to the original payment method (credit card, bank transfer, or invoice credit).
  • If the original payment method is no longer available, Workswarm will work with you to identify an alternative.
  • Refunds in currencies other than the invoiced currency will be converted at the prevailing exchange rate at the time of the refund.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Partial-month usage. Subscriptions are billed for full months; unused days within a billing period are not refunded when you downgrade or cancel mid-cycle (except in the scenarios listed in Section 2).
  • One-time setup or onboarding fees.
  • Professional services, training, and consulting fees.
  • Marketplace purchases made through third-party platforms (AWS Marketplace, GCP Marketplace); those are governed by the marketplace's refund policy.

6. Disputes

If you disagree with a refund decision, you may escalate by emailing support@workswarm.ai with "Billing Escalation" in the subject line. Workswarm's Finance team will review the case and respond within 5 business days.

If the dispute remains unresolved, it will be handled under the dispute resolution provisions of the Terms of Service Section 22.

Contact: billing@workswarm.ai

See also: Terms of Service · SLA · Pricing